Our Philosophy
At McConachie Stedman (MCS) we recognise that your privacy is important. We are bound by and are committed to supporting the Australian National Privacy Principles (the NPPs) as set out in the Privacy Act 1988 (Cth) (the Act).
McConachie Stedman takes its obligations under the Act seriously. We will take all reasonable steps in order to comply with the NPPs and to protect the privacy of personal information that we collect and hold.
This Policy applies solely to information collected through this website and not other sources.
Use Of This Website
By accessing and using this website and its contents, you accept and agree that you are subject to the terms and conditions of this Privacy Policy and all applicable laws without any limitation or qualification.
The Information We Collect & The Use Of This Information
Our main purposes for collecting personal information are to facilitate accounting, financial planning, financial products or services, insurance policies or related services, and to update our records. At or before the time we collect personal information from you, we will take reasonable steps to inform you why we are collecting that personal information, who else we may disclose that personal information to and what may happen if you do not provide personal information to us.
We collect personal information from you when you:
• Engage us to undertake accounting, financial, insurance, broking and other related services
• contact us about our services
• make a payment
• enter into a business transaction with us
• contact our support desk
• make an inquiry, information request or comment
• participate in promotions or surveys
• use features of the website where your personal details are required
We are subject to certain legislative and regulatory requirements that necessitate us obtaining and holding detailed information that personally identifies you and/or contains information or an opinion about you. In addition, our ability to provide you with a comprehensive accounting, taxation, financial planning and advisory service is dependant on us obtaining certain information about you including:
• Personal or company name
• Billing address
• Contact name(s)
• Date of birth
• Marital Status
• Occupation/business type
• Contact number(s)
• Email address(es)
• Credit card details
• Employment Details and Employment History
• Tax File Number, ABN, ACN and Registered Business Number
• Details of your Financial Needs and objectives
• Details of your investment preferences and aversion to or tolerance of risk
• Details of your current financial circumstances, including your assets and liabilities (both actual and potential)
• Income, expenditure, etc
• Information about your family structure
• Commitments and Centrelink eligibility
• Any other information inclduing medical histroy &/or reports required for the purposes of risk insurance
• Details of any queries or bookings that may have been made
• All support-related information including (but not limited to) support requests, issues and contact details
We generally collect and use personal information so we are able to:
• conduct our business in a professional and efficient manner
• identify our McConachie Stedman clients
• inform our McConachie Stedman clients of marketing initiatives we think may be of interest
• communicate with our McConachie Stedman clients about our services
• plan, research, develop and implement initiatives to improve our services
We may use your personal information as follows:
• to authenticate your identity
• to provide you with access to certain areas and features on this website
• to share it with our related entities, third party vendors or hosting partners as required to perform functions on our behalf in connection with this website and our business (such as the provision of hardware and software, administration of the website, promotions, marketing, data analysis, data storage or customer services). Further use or disclosure of your personal information by them for other purposes is not permitted
• to contact you directly about McConachie Stedman, its brand, products, services, special offers and other promotions
• to contact or deliver information regarding your interests such as targeted banners, administrative notices and communications that are relevant to your use of the website
• to approve transactions you wish to make
• to provide you with services you have requested
• to follow up or pursue any queries you make
• to resolve any disputes
• to troubleshoot any problems
• to ensure safe browsing/trading on the website
• to conduct consumer research
• to develop and implement initiatives to improve our services
• for disclosures required by law, regulation or court order
• for other purposes (not included in this Policy) set out when your information is collected or in any additional terms and conditions applicable to the particular feature of the website
If you would prefer not to receive information about our services, please contact our Privacy Officer using the contact details provided below to be removed from the relevant circulation list. We may require written confirmation of your request in certain circumstances. Please allow two weeks for your request to be actioned.
Providing Personal Information
Providing personal information is volutary. If you do not wish for your personal information to be obtained, please do not submit it. If you choose not to provide personal information to us, we may be unable to provide you with access to some or all of the pages on the website or do business with you.
You may also be ineligible to enter any website community, message board, promotion, survey or other special marketing event we are running, and we may not be able to deal with you effectively.
Disclosure Of Your Personal Information
Except where you are otherwise notified, McConachie Stedman does not provide any of your personal information collected through this website to a third party.
McConachie Stedman outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to McConachie Stedman, your personal information may, as required from time to time, be disclosed or transferred to other organisations such as:
• organisations which provide services to us, such as data processing entities, hardware and software providers, network providers, data storage entities, mailing houses, promoters and consumer research agencies
• credit reference agencies or other credit providers
• government, legal or statutory authorities
These organisations may directly contact you on behalf of McConachie Stedman. McConachie Stedman may provide your personal information to a third party if it is standard industry practice to do so.
Collection Of Technical Non-Personal Information
When you connect to the website we may use information technologies which automatically collect certain technical non-personally identifiable information.
We may use cookies to track your use of our website, and to compile statistics on visits to the site. When you visit our website a cookie may be placed on your machine. Where you have visited us before the cookie may be read each time you re-visit the website. Cookies are pieces of data stored by your web browser on your computer's hard disk. Cookies identify your computer only – they do not personally identify you. We do not use cookies to identify specific users for marketing purposes. We do not match cookies to track your movements after leaving our websites. Most web browsers allow you to turn off cookies. If you turn cookies off you may still use our website.
When you visit our website, a record of your visit is automatically made which collects the following technical non-personally identifiable information:
• server address
• top level domain name
• date and time of the visit
• web pages accessed
• documents downloaded
• documents uploaded
• type of browser being used
If you use the forms to send an email to someone at McConachie Stedman through our website, a record will also be made of your email address.
This technical non-personally identifiable information helps us keep our website fresh and interesting to our visitors and tailor content to a visitor's interests. The information collected is also used:
• for the compilation of statistical data
• for website development/improvement
• to respond to any email inquiries
• for quality control
• for systems administration
Security Of Your Personal Information
McConachie Stedman is dedicated to keeping your personal information secure. We will take all reasonable steps to protect the security of your personal information held by us. This includes appropriate technology to protect personal information stored electronically, as well as information stored in hard copy format.
However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any damage you may suffer due to any loss, unauthorised access, misuse or alteration of any information you submit to this website.
We will not retain any of your information for any longer than it is required by us, except to satisfy legal requirements. We will destroy or de-identify your personal information when it is no longer required.
Security Of Client-Created And Client-Uploaded Documents
McConachie Stedman will take all reasonable steps to protect the security of documents uploaded by you and we will return all such information to you (or if requested by you, destroy or de-identify such information) upon termination or expiry of your association with McConachie Stedman. This obligation will survive the termination or expiry of any such relationship.
You acknowledge that McConachie Stedman does not and cannot in any way supervise, edit or control the content and form of any information or data uploaded by you to the website and McConachie Stedman shall not be held responsible in any way for any content or information uploaded via the website service. You acknowledge and agree that McConachie Stedman shall not be held responsible in any way for any content or information uploaded via the website.
McConachie Stedman disclaims all or any liability for any material on the website that you may find offensive, upsetting, defamatory or personally offensive.
Transfer Of Assets
During the course of our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, personally and non-personally identifiable information we have collected about you may be transferred to such entity and used by that entity for the purposes set out in this Privacy Policy.
If any insolvency or similar proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.
Access To Your Personal Information
You can access personal information we hold about you. If you wish to verify, correct, access or update any of your personal information collected through this website, please contact our Privacy Officer in writing.
We reserve the right to charge a fee for searching for and providing access to your personal information. In the event we refuse access to you personal information, we will provide you with an explanation of that refusal.
We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependent to a large degree on the information you provide and you should advise us if there are any errors in your personal information.
Identifiers
In some circumstances, we are required to collect government identifiers, for example, your Tax File Number. We will not use or disclose this information other than when required to do so by law or when consented to by you.
Anonymity
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.
Sensitive Information
Without your consent we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment, exercise or defence of a legal claim, for example, where information is provided by you for insurance and /or risk purposes,
Changes To This Privacy Policy
Our commitment to being a leading provider of services means that our business will continue to evolve as we develop and introduce new services. For this reason McConachie Stedman reserves its right to change this Privacy Policy at any time without notice. You should regularly review this Privacy Policy for any changes. Any amended privacy policy will be effective immediately upon its posting on this website.
Contact Us
If you wish to complain about any breach or potential breach of this Privacy Policy, or the National Privacy Principles, you should contact us by any of the methods contained in this policy statement and request that your complaint be directed to the Privacy Officer in writing at:
The Privacy Officer
McConachie Stedman
619 Ruthven Street
Toowoomba QLD 4350
Your complaint will be considered within seven (7) days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
